Frequently Asked Questions

 

 

Booking, rates and conditions

Do you have special rates / packages for honeymooners?

We do not specifically offer a honemooners package, but our resort is full of love, and all our packages, special offers, and extras reflect this. If you have a special wish, we also will try to accomodate to our absolute best.

If I Book Now, until when can I cancel?

Our cancellation policy is as follows:

** With 25 or more days’ notice, we will refund 100% of the deposit + any extra prepayment.
** Between 24 and 15 days’ notice, we will refund 80% of the deposit + any extra prepayment.
** Between 14 and 7 days’ notice, we will refund 25% of the deposit + any extra prepayment.
** If less than 7 days’ notice we have no possibility to refund the deposit, but we will refund any extra prepayment.
** There is a fixed 50€ cancellation fee.

We ask that you please give us a written notice if you wish to cancel your reservation. For more complete information please refer to our Terms and Conditions.

 

Schedules and accessibility

Is the hotel / spa / restaurant open all year?

No, although we are working on it. We currently begin the season in late April, and end towards the end of October.

Can I spend the day at the pools without booking a room?

No, in order to preserve the soul of Ibiza, as well as the security and privacy of our guests, our pools and terraces are exclusive for resident guests. External clients may access our Spa and Restaurant with prior reservation. You can also book a room as an excuse to come by our pool.

Check-in is at 3pm. Can I get there before?

Yes, of course, we can keep your luggage and you may enjoy our facilities. If the room is ready before 3pm, you may check-in.

Can I request a late check-out?

We can provide a late check-out if your room is not occupied. There is are some fees associated with this and we can happily view them on the day of check-out.

Are children welcome at the hotel? Are there activities for them?

Yes, they are welcome. We even have a astroTurf football pitch & tennis court, and a large Games Room with Billiard, Ping-Pong, Giant Chess, Giant Domino, Play Station 4, a Cinema room, a Foosball table & other table games. "View our activities page here":/index.php?article_id=103&clang=1

How and where do we park our car?

We have at the resort a large free parking. For your comfort, our valet and reception team will park your vehicle.

Can children access the Cascadas Suspendidas?

Children must be at least 12 years old, and must be taller than 1 metre 50 cm.

 

Bedrooms

Is the mini-pool on the terrace heated?

Yes, it is lightly heated. We can also change the temperature according to your wishes and what is technically possible.

Is there a shower in the bathroom?

Yes, all our room and suites have a spacious shower in the bathroom, and jacuzzi with breathtaking Mediterranean Sea views.

 

Transport

Do I need a vehicle to get around the island?

Yes, we highly recommend you rent a car. Our Guest Relations team will pleasurably assist you with this.

Do you have a direct access to the beach? Do you have a shuttle to beaches?

No, we are located on top of a 180 metres cliff. The closest beautiful beach is 7min. away by car, and is called Pass de Silla. 
We do not have a shuttle service to any beach. That is why he highly recommend you rent a vehicle.

Do you have a shuttle from the airport?

We offer a private transfer service to and from the airport. By "booking direct,":/index.php?article_id=94&clang=1 you can select this extra upon reservation. Our "Guest Relations":mailto:welcome@haciendanaxamena-ibiza.com team will also assist you with this at any moment.

 

Restaurant

I have allergies. Can you adapt to my food requirements?

Yes, we can. Please inform us at the moment you book, so we can succesfully prepare all that is necessary to satisfy your requests.

Do you have to book in advance?

For our Rooms & Suites, you may book whenever you wish, but to enjoy the *best offers* we highly recommend you book in advance and book direct.

For the Restaurant and Spa, we recommend you reserve a couple days before your arrival so you can enjoy a wider choice of availabilities.